Boutique 1861 recognizes the importance of privacy and is committed to respecting the privacy rights of individuals. Boutique 1861 processes personal information as part of its business activities. The purpose of this policy is to ensure the protection of personal information and to govern the manner in which Boutique 1861 collects, uses, communicates, retains and destroys or otherwise manages such information. It is also intended to inform all interested parties of the manner in which Boutique 1861 handles their personal information. This policy also applies to the processing of personal information collected by Boutique 1861 through technological means.

Personal information collection: what information do we collect and how?

• Website visit: When you visit our website, we automatically collect certain personal information such as your IP address, the browser you use, the operating system, the pages you visit on our site, the date and time of your visit and the address of the website from which you access our site. We also use cookies to improve your browsing experience on our site:
• Mandatory cookies: Some cookies are essential to the proper operation of our website and cannot be deactivated. They are activated according to your browser activity, such as language, currency, connection session and privacy preferences. The data collected enables us to provide you with relevant information. Although you can block these cookies by modifying your browser settings, this may cause our site to malfunction.
• Functional cookies: our website uses functional cookies to offer advanced features and personalized settings.
• Marketing and advertising partners: They set advertising and targeting cookies to capture your interests and target ads accordingly.
• Analytical and statistical cookies: Analytical and statistical cookies enable us to collect data on site traffic in order to adapt our content, evaluate the effectiveness of our advertising campaigns and improve the user experience. You can find out more about cookies by visiting our dedicated page. Please note that the use of cookies is not mandatory for online purchases, and that you can deactivate them from your browser.
• Communication: By communicating with Boutique 1861, your exchanges may be stored and published on our website when you interact with us, leave a review or comment on our website or on our social networks.
• Newsletter: When you subscribe to our newsletter, contact our customer service department or request a return, we collect your e-mail address, telephone number and message details. This information helps us to contact you and send you our newsletter. You can also define personal preferences such as language and interests, enabling us to personalize content for you.
• Third-party partners: When we collaborate with third-party partners, we may share certain information with them in order to guarantee the proper execution of your orders. However, please be assured that we only collect and share data that is strictly necessary for the accomplishment of their mission.
• Online transactions: During online transactions, we may redirect you to our partners for a secure transaction. You may be asked to provide personal information to these partners, such as PayPal or Sezzle. Please consult their privacy policy to find out how they use your information.
• When you share information publicly, we also collect personal data from other sources, such as :
• We collect public content and information as part of our services and your interactions with us. This may include publicly available information such as government databases and media
• We collect personal information from third parties when it is necessary for identification, dispute resolution, security or fraud prevention purposes. These third parties may include other customers, employees or providers of private services such as identity verification or fraud prevention.
• By collecting your personal data, we are able to draw certain inferences, such as your location or interests, from your IP address or your behavior on our website.

When you apply for a job

Boutique 1861 offers visitors to its website the opportunity to apply for job opportunities via a dedicated page. As part of this process, we collect personal data from applicants, such as their surname, first name, e-mail address, telephone number, professional information contained in their CV and cover letter, as well as their choice of position or job category for which they wish to apply. Candidates may also choose to provide other personal information relevant to their application. All such data is used solely to process the application and to communicate with applicants regarding their application. We retain this information for the duration of the recruitment process and, if the candidate gives their consent, we may retain it for longer periods for future vacancies. Finally, if a candidate is hired, all this data will become part of his/her employee file.

During our exchanges with you

When you communicate with Boutique 1861, we may collect personal information: 

• When you make an online purchase: We may collect personal information when you make a transaction, create a user account (including your first and last name, shipping and billing address, e-mail address and telephone number).
• When returning or exchanging products: We may collect personal information when returning or exchanging products, as well as when requesting a refund.
• When purchasing a gift card: we will collect the recipient's full name, e-mail address and personalized message to accompany the gift card, so that we can send it on your behalf.
• When creating a customer account: we are able to collect the following personal information: your first and last name, e-mail address, telephone number, postal address, language preferences, login and password. This data is stored in our database and enables us to access your purchase history. We have taken steps to ensure the confidentiality of this information, and undertake never to divulge it to any third party.
• When using our website: we collect your personal information when you interact with our website, such as your IP address, browser type, pages visited and access times.
• When communicating with our customer service department: we may collect your personal information when you contact us to ask a question, make a comment or solve a problem.
• When participating in contests: we may collect your personal information when you enter our contests or promotions. 
• When subscribing to our newsletter: we may collect your name, e-mail address and date of birth when you subscribe to our newsletter in order to send you special offers and product news.

How do we use your personal information?

Boutique 1861 also collects your personal information for various purposes such as :

• processing your transactions on the website or in store, 
• managing your orders and returns, 
• responding to your requests for products or services, 
• updating your purchasing preferences, 
• evaluating job applications, 
• improving website performance, 
• detecting and preventing fraud,
• offering personalized content, 
• evaluating the performance of our website and marketing initiatives, 
• promoting our products and services, 
• Communicating with you about our events, promotions or surveys. You can always unsubscribe from our promotional emails by clicking on the "Unsubscribe" link at the bottom of each email.

 

For what purposes and to whom do we disclose your personal information?

Some of your personal information held by Boutique 1861 may be communicated to our Internet and transactional service providers, our shipping and delivery providers, our payment solution providers, as well as to third parties acting on our behalf and at our direction. However, we will not sell or rent your personal information to third parties.

• Suppliers and third parties: Given our business activities, Boutique 1861 may also share your personal information with third-party suppliers for services such as hosting our website, managing our database, managing deliveries and returns, ensuring the security of our electronic transactions and managing e-mail marketing. These suppliers and third parties are bound by the same security requirements as we are, and are governed by applicable data protection laws.
• Online order processing: When you place an online order with Boutique 1861, we only request the information necessary to process your order and payment. This information will be communicated to third-party delivery companies. At the time of payment, you will be asked to provide credit card information via a secure transaction system external to our website. You may choose to save this information directly in your account with the provider of the secure payment platform. This information will then be held by this provider and not by our store.
• The wish list: The Boutique 1861 website assigns you a unique identifier that enables us to keep your preferences across all your devices. To improve our analytics, we use Google Analytics to understand how users interact with our website.

Communication outside the province of Quebec

Boutique 1861 may share your personal information with third parties located outside Quebec. This may occur when Boutique 1861 uses cloud services whose servers are located outside Quebec or when it works with subcontractors located elsewhere in the world. Consequently, your personal data may be subject to the laws and regulations in force in other countries and may be accessible to governmental or regulatory authorities in those countries.

Communication without legal consent

It is important to know that Boutique 1861 may share your personal information without your consent in certain specific circumstances permitted or required by applicable law. These situations may include legal requirements such as investigations or legal proceedings, disclosure to government agencies or third parties in connection with an investigation of suspected criminal activity, among others. 

Data protection: reinforced security measures

Boutique 1861 takes the protection of its customers' personal information very seriously, and is committed to implementing reasonable security measures to achieve this. This includes security measures for physical, technological, usage, communication and unauthorized and/or illegal destruction:

• Accessibility: the personal information collected is limited to that which is necessary for the fulfillment of the aforementioned purposes, and access to this information is restricted to those employees who require it in the course of their duties. The employees, subcontractors and other third parties who have access to this information sign a confidentiality agreement. 
• Security filtering: We also use a security filtering process, including multi-factor authentication, to control access to personal information. 
• Conservation: With regard to the conservation of personal information, we use a conservation schedule to ensure that this information is destroyed promptly once its use is no longer necessary or once the legal retention period has expired.
• Security : We use a leading-edge security system, the SSL protocol, to encrypt data transmitted during the ordering process. This protects your sensitive data, including credit card, shipping and billing information, by scrambling it before it leaves your computer. Data is decrypted only when we receive it, and we make every reasonable effort to ensure its security on our systems.
• Confidentiality incident: In the event of a serious confidentiality incident, we undertake to notify you in accordance with the requirements of the applicable legislation.
• Records of incidents: We keep a record of confidentiality incidents in compliance with the same legislation.

 

Conservation and destruction of personal information

As a company responsible for the protection of personal information, we have implemented strict procedures to guarantee the security and confidentiality of this data. In fact, we retain the personal information we collect only for as long as necessary, either to achieve the original purposes or for commercial or legal reasons. The law also allows us to securely and confidentially delete or anonymize all or part of personal information without the need for prior notification or consent. Please be assured that we are committed to complying with the strictest security standards for the protection of personal data.

Understanding your rights: Protecting your personal information

We are committed to protecting your privacy. We make every effort to ensure the accuracy, completeness and currency of the information we collect and use to provide you with tailored and personalized services. You have certain rights with respect to your personal information, including :

 

• Right of access: You may request to see and obtain a copy of your personal information held by us at any time. As of September 22, 2024 only, we undertake to communicate all personal information collected from you (except personal information created or inferred therefrom) in a structured and commonly used technological format. You may also request disclosure of your personal information to any person or organization authorized by law to collect it.
• The right of rectification: if your personal information is inaccurate, incomplete or ambiguous, or if it has been collected, communicated or retained without legal authorization, you may ask us to rectify or delete it. If we accept your request for rectification, you may ask us for a copy of the amended or deleted personal information, or for a statement attesting to the deletion of personal information. Please note that we may be required by law to refuse a rectification request for certain reasons. To exercise your rights or if you have any questions or concerns about your personal information, please contact our Privacy Officer in accordance with the procedure set out in the following section.
• Revoke your consent: You have the right to withdraw your consent at any time to the collection, use, disclosure or other processing of your personal information by Boutique 1861. You may also unsubscribe from our promotional emails by clicking on the link at the bottom of any email and following the instructions provided.
• Managing cookies: You can manage the handling of your personal information by disabling cookies in your browser settings. Please note that disabling cookies may result in a loss of functionality on our website. 
• Disable geolocation: You can prevent your location from being shared with us by adjusting the settings on your mobile device to disable geolocation. If you disable this function, some website features may not function properly. 
• Opposition to direct marketing (including profiling): You have the right to object to the use of your personal information for direct marketing and profiling purposes.
• Managing Google Analytics: If you wish to manage your Google Analytics settings, we invite you to consult Google's Privacy Policy to learn more about our privacy practices and to understand how you can view and modify your preferences. To learn more about Google's tracking practices, you can also visit this dedicated page. If you no longer wish to be tracked by Google Analytics, you can download the Google Analytics deactivation add-on, available here.
• Managing Facebook / Meta: If you're concerned about how Facebook / Meta uses your personal data, you can manage your settings by visiting this page. By taking the time to manage your settings, you can better protect your privacy on Facebook/Meta. 
• Withdrawal: In accordance with applicable legislation on the protection of personal information, you have the right to ask us to withdraw the information we have about you. However, we cannot delete personal information that is necessary to provide you with the services you have requested, to protect our rights, to bring an action or to defend ourselves in an action.
• To request access to your personal information, please contact our Privacy Officer using the procedure indicated in the following section. However, by law, we may not be able to accommodate certain access requests for various reasons.

Procedure for requesting access, rectification and withdrawal of consent

If you wish to exercise any of your personal data protection rights, you may do so by contacting us at privacy@boutique1861.com. However, please note that we will need to verify your identity before we can accept your request. By law, we are obliged to respond to any request for access or rectification within 30 days of receipt and confirmation of your identity. However, it is possible that we may refuse certain requests depending on the applicable laws on the protection of personal data.

Complaints procedure

If you have any concerns about how we handle your personal information, we're here to help. You can send a complaint about our privacy practices to our Privacy Officer by e-mail at privacy@boutique1861.com. Our Privacy Officer can also help you exercise your rights of access, rectification and withdrawal of consent, or if applicable, to better understand the reasons for a refusal of any of these requests. 

If you are not satisfied with our response, you have the right to file a complaint with the Commission d'accès à l'information du Québec by clicking here. We take the protection of your personal information very seriously and will do our utmost to resolve any problems you may encounter.

Contact

If you have any concerns about the protection of your personal information, you can easily contact the person responsible for personal data protection at Boutique 1861. Simply send an email to privacy@boutique1861.com or call customer service at (514) 903-1861. We are also available by mail at the following address :