Returns & Exchanges

Return or exchange your items without any worries!

Return policy for your purchase

IN-STORE RETURN OF AN ONLINE PURCHASE

1. Start a return request HERE

2. Write the return number on the return sticker provided and stick it on the top of your package. This step is mandatory.

3. Drop off your package at one of our four locations.

4. Your return will be processed within 6 business days following the reception of your package. A confirmation email will be sent to you once your return has been processed.

Our customer service department is committed to processing your return request as quickly as possible, within the next 24 hours following your request. You will then receive an email informing you of its status :)
If you have not received an email update within 24 hours of submitting your request, we recommend checking your Spam or Junk email folders or to contact us directly at
info@boutique1861.com.

POSTAL RETURN OF AN ONLINE PURCHASE

1. Start a return request HERE

2.  Write the return number (RMA123456) on the return sticker provided and stick it on the top of your package. This step is mandatory.
 
3. Once our team has made sure that your request meets the return requirements, you will receive a return label within 24 hours. Once printed and attached to your package, your return will be ready to ship.
Please note that the cost of the return label will be deducted from your return.

Address to:

Boutique 1861
3660 Boulevard St-Laurent
Montréal, QC
H2X 2V4


4. Your return will be processed within 6 business days following the reception of your package. A confirmation email will be sent to you once your return has been processed.

FAQ

Most Frequent questions about our return policies

Our customer support is available Monday to Sunday: 9:00 am - 6:00 pm EST