Return Policy ♡ Return or exchange your items without any worries! ♡

Gradual 4 stores reopening click here for more info

0

Your Cart is Empty

Return Policy ♡ Return or exchange your items without any worries! ♡

SEARCHPG


Pour la version française, cliquez ici.

If you have any questions, please contact us.

Return policies are not the same in store and online. 
For an online return, you can choose one of the following options :

  • receive a credit note
  • make an exchange 
  • get a refund

You live close by Montreal? You can bring your return directly to any of our store locations :)

 

♡ You’ll need to request a return number on this page, so click here. 

 

Return policy for online purchases

Return policy for in-store purchases
 

 

Return policy for online purchases 

  • Sales items can be returned either for a credit note (without the 5$ bonus), or for an exchange. They are not refundable.
  • The following items are final sale (they are not eligible for refund, exchange, or credit note):
    • Accessories (except shoessunglasses and veils)
    • Lingerie (except bralettes)
    • Swimwear
    • Gift cards
    • Home items

 
For all returns sent by mail, including exchanges, shipping fees are yours to pay. Please note that estimated cost depends on the size and weight of the parcel. Only the post office can help you to confirm the amount of those shipping fees.

We allow ourselves the right to refuse any parcel not matching our criteria. Final decision regarding your return is taken by the online boutique exclusively, and this decision prevails over that of the stores.

If a parcel is refused upon delivery, related fees will be deducted from your refund. This includes, for instance, customs fees for international orders.

Please note that if ever there is an error in our inventory and we do no longer have the item that you ordered, we reserve ourselves the right to refund this item right away, so that we can solve this situation as soon as possible.

When making a return, you can choose between the following three options:

  • Credit note
    • This credit note is valid anytime (no expiry date) and exclusively in our online boutique.
    • For regular-priced items, we offer a 5$ bonus. Limit of 5$ per order.
    • The 5$ bonus cannot be offered again if a return for a credit note +5$ bonus has already been made for the same order.
    • For every order initially paid with a credit note, we allow ourselves the right to re-credit this one, without the 5$ bonus, instead of issuing a new one.
    • Emission of credit notes and gift cards is final, they cannot be redeemed for cash.
    • Exchange
      • Valid for any other item of the same price, or the same item in a different size or color.
      • If the desired item is still available, we’ll be happy to put it on hold for you. You will receive a confirmation by email within 24 hours after you submitted your return request.
      • For exchanges in Canada, we send the new item free of charge.
        You live close by Montreal? You can simply walk-in in store anytime during our business hours, and proceed with the exchange on the spot, provided the item is available there :)
      • For exchanges outside of Canada, the fees for the return parcel as well as for the shipping of the new item will be to your own expense. Procedure will be explained in the confirmation email mentioned before.
    • Refund
      • We refund items in full, including taxes.
      • We do not refund the cost of shipping and the taxes applied on the shipping fees; nor do we refund additional duties and costs at the time of delivery, for international shipments. 
      • Refund will be made on the same method of payment used to place your order. 

    ♡ Steps to follow to return an item by mail 

    •  Step #1 : Complete this form to instantly obtain a return number by email.
      If you do not receive your return number, please do not hesitate to check your junk folder, our messages sometimes like to hide there ;)
      • We dispose of a 24-hour delay after you submitted your return request to let you know if there are any issues with it.
      • In case of an exchange, we confirm if the new item has been put on hold for you within 24 hoursafter you submitted your return request.
    • Step #2 : Indicate this return number on the sticker placed in your parcel, that you can stick directly on the outside of your return parcel. If you can’t find this sticker, indicate your return number by hand directly on your parcel, on the outside.

     

    • Step #3 : Drop the parcel at the post office!

      Please note that shipping fees for return parcels are yours to pay. You can send it to the following address:

    Boutique 1861
    3660 blvd St-Laurent
    Montréal, QC
    H2X 2V4

    • Step #4 : Your return will be processed within a few days following the reception of your return parcel, delays are of 6 business days maximum. You will receive a confirmation email then. 
      Please note that we send a confirmation once the return has been processed, not when we receive it.
      • In case of an exchange, the new item will be sent by mail within the same delays (so 6 business days maximum after we received your parcel), to the address provided in the initial order. You’ll receive a confirmation email with your new Canada Posts or UPS tracking number. If you wish to change the shipping address, please contact our customer service.

     

    ♡ Steps to follow to return an item in store 

    •  Step #1 : Complete this form to instantly obtain a return number by email.
      If you do not receive your return number, please do not hesitate to check your junk folder, our messages sometimes like to hide there ;)

    • Step #2 : Present yourself in store with your return number and your items that you wish to return. You will be given a receipt then, please keep it until you receive confirmation that your return has been processed.

    • Step #3 : Your return will be processed within a few days following your visit in store, delays are of 6 business days maximum. You will receive a confirmation email then. 
      • In case of an exchange (for the same item in a different size or color, or for another item of the same price), it can be done on the spot, directly in store, without the usual delay, provided the wanted item is available there :)

     

    ♡ Steps to follow for a faulty item or a problem with your order  

    We sincerely apologize if you received a faulty item! Please know that all our items go through a quality check before they are shipped. However, some defects are unfortunately harder to detect as long as the item hasn’t been tried on.

    If ever you notice any issues with your order, or find a defect on your item, please send us pictures by email toinfo@boutique1861.com, along with your order number and a description of the issue. We allow 30 days from the day the order was shipped to make a claim, it is your responsibility to check your items in these delays.

    We are willing to help you and find the best solution. In order for us to follow our protocol, it is very important that you communicate this information and pictures with us before sending your item back.

    If you returned your items before sending us the related information, we unfortunately won’t be able to refund the shipping fees.

    NB: Any defects that occurred after washing the item are not the responsibility of Boutique 1861 or its sister stores if the care instructions as listed on our website were not respected.

       

      Do you have any questions? Keep in mind that we are totally available and that you can always contact us via live chat, by email at info@boutique1861.com or over the phone at 1-514-903-1861.

       

       

      ♡ Return policy for in-store purchases 

      Please note that return policies are not the same in-store and online.

      • Clothing and shoes eligible for a return can be returned within 15 days after the purchase, either for a credit note (valid in our physical stores) or an exchange
        • We are not responsible for store-issued credits that may be lost, stolen or damaged. Store credits are regarded as cash, and cannot be replaced or reissued.
      • In-store purchases are not refundable
      • Returns have to be made directly in store
      • Returns have to be accompanied by original receipt
      • All tags must still be on the item
      • The item must be in its original state: it must not have been worn, washed, or damaged, and must contain all pieces (if it applies)
      • The following items are final sale:
        • Items on sale
        • Accessories (except shoes and veils)
        • Lingerie (exceptbralettes)
        • Swimwear
        • Gift cards
        • Home items

      They are not eligible for an exchange or a credit note.

      • We allow ourselves the right to refuse any parcel not matching our criteria.


      If you have any questions about an item that was purchased in store, feel free to contact our in-store staff: our stylists will be happy to answer all your questions! You can reach them by phone during our opening hours. You can find our boutiques’ coordinates here.

       FAQ

      Subscribe