Make sure you know our return policy for online purchases ♡ Return or
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Make sure you know our return policy for online purchases ♡ Return or exchange your items without any worries!

 


♡ To know the return policy for in-store purchases click HERE

1. Please note that you have 15 days from the date of reception of your order to ask for a return and send back your package through mail or drop it off in store.

2. All items must be returned in their original state: they must not have been worn, washed or altered and  be free of stains, rips, pulls, hair, fur or perfume.

3. The original tag must still be attached to the item.

4. Boutique 1861 does not cover return fees. Postal fees will be deducted from the amount reimbursed.

5. Regular priced items are eligible for a return, a store credit or an exchange. If you chose the store credit option, you will receive a 5$ bonus. Boutique 1861 covers postal fees for exchanges within Canada.

6. Sale items are only eligible for a store credit (without bonus) or an exchange. Boutique 1861 covers postal fees for exchanges within Canada.

7. Items marked as ‘final sale’ cannot be returned or exchanged. All accessories (excluding shoes, sunglasses and veils), lingerie (excluding bralettes), swimsuits, gift cards and home decor items are final sale.

8. Reporting of a defective item must be done within 15 days of receiving your order. Please contact our customer service team at info@boutique1861.com and submit a picture of the problem so we can find the best solution to your situation.


We reserve the right to not process your return if the above conditions are not met. 



Return Options

Store Credit

- 1861 store credits do not expire and can be used either online or in any of our boutiques.

- Store credits for the return of regular priced items benefit from a 5$ bonus. Limit of one 5$ bonus per order.

- Orders that are subject to multiple returns cannot benefit from the 5$ store credit bonus more than once.

- Store credits are final. Store credits cannot be returned or exchanged for money.

Exchange

- Exchanges are possible for the same item in a different size or color, or for a different item of the same price.

- If the item you wish for is still available, our team will put it aside for you. You will receive a new order number for your exchange within 24 hours following the reception of your return request.

- If you live in Montreal, you can proceed to your exchange directly in one of our boutiques following the submission of your return request.

- The new exchanged item will be sent at Boutique1861's expense. This is valid only for exchanges made in Canada.

- For exchanges outside of Canada, it is the clients responsibility to cover the postal fees to proceed with the exchange. An email will be sent to you after the reception of your return request to confirm and explain the international exchange process.


Refund

- Refunds will be processed on the same method of payment that was used for your order.

- We refund the price of regular priced items, including taxes.

- We do not refund shipping fees, taxes applied on them nor custom fees for international orders.


Two methods to proceed with your return

Postal return

1. Start a return request HERE

2.  Write down your return number (RMA123456) on top of your package.
 
3. Once our team has made sure that your request meets the return requirements, you will receive a return label within 24 hours. Once printed and attached to your package, your return will be ready to ship.
Please note that the cost of the return label will be deducted from your return.

Address to:

Boutique 1861
3660 Boulevard St-Laurent
Montréal, QC
H2X 2V4


4. Your return will be processed within 6 business days following the reception of your package. A confirmation email will be sent to you once your return has been processed.




In-Store Return

1. Start a return request HERE

2. Write down your return number (RMA123456) on your order receipt.

3. Drop off your package at one of our four locations.

4. Your return will be processed within 6 business days following the reception of your package. A confirmation email will be sent to you once your return has been processed.

 

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