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Foire aux questions Frequently asked questions

Version française ♡ Here are the answers to your Frequently Asked Questions ♡ If you don’t find the answers you’re looking for please don’t hesitate to contact us ; we’d be happy to answer you as quickly as possible!

Sometimes our favourite items sell out in the blink of an eye! When an item is sold out it is, unfortunately, impossible to know whether or not we will receive it again.

In order to be notified when the item you desire does come back in stock, we’ve developed an availability alert, to which you can subscribe by selecting your size on the product page of the item in question.

Click the button “Notify Me” on the page for the item in question.

This way you’ll be the first to know if we receive that item back in stock at our online store!

If you have received an availability alert, jump at the chance of ordering your desired item by clicking the link included in the email that was sent to you, which will bring you to the product page.

If you can’t finalize the transaction immediately, but still want to purchase the item, contact us via chat box (“Chat with us!”) or email and we can reserve the item for you.

Quantities are limited and have a tendency of selling quickly, so we encourage you to keep your eyes peeled ;)

Finding the perfect size is sometimes a challenge when we’re shopping online, but don’t you worry!

We’ve done all the work in order to make finding your size as painless as possible (ensuring your new item fits you like a glove). The measurements for each size of every item are carefully taken to guide you in your search.

All you have to do is take your measurements (around your bust, waist, and hips) with the help of a measuring tape and compare them with the measurements of the item you’re interested in (found under the tab “Sizing”).

Keep in mind that the waist measurement is often the most important, since most of our dresses are form-fitting and have little stretch (unless directed otherwise).

If you have the slightest doubt, please do not hesitate to contact us via online chat or email :)

Taking your measurements is easy as pie! Just grab a measuring tape, visit our Sizing Chart, and follow the instructions listed.
We always strive to offer a full range of sizes, encouraging women of all shapes and sizes to dress up and dress well. We believe beauty comes from uniqueness, confidence, and elegance!

To explore our Plus Size options, just visit our Plus Size collection or use the filters to the left of your screen to guide your search in other collections.

We are always at your service and thrilled to help you throughout your shopping experience!
In-store, our stylists are there to help you find the perfect outfit, no matter what the occasion!
Online, we are equally available and able to help you via the online chat and via email correspondence ;) We’ll be happy to help guide you in your styling quest!
Otherwise, you can always check an item’s specific measurements listed under the “Sizing” tab on each product page.
You can refine your search results by using the filters (of colour, size, styles, and whatever else!) in the menu to the left of the screen. We’ll be happy to help guide you in your quest!
All the important details concerning each item are listed on each product page. The colour of an item can vary depending on the brightness and resolution of your screen or browser. If you have the slightest doubt, please do not hesitate to contact us , especially if you need to respect a specific colour palette for a special occasion :)
The composition of each item are listed on the product page under the tab “Composition”.

Please do not hesitate to contact us with any questions on this subject!

The care instructions for each item are listed on the product page under the tab “Composition”. In order to take proper care of your item, we recommend you follow the instructions that can be found on its’ tag. If “Dry clean only” is listed, it’s because that is the best method to care for it.

If the item contains leather, we recommend you refer your questions to a leather specialist. .

In an effort to encourage local businesses, we establish partnerships with many local Quebecois creators, as well as Canadian and American designers. Discover our “Made in Canada” collection . We also offer a varied range of products from all around the world.
When you contact us through Customer Service, for your order to be processed as quickly as possible, please specify your full name, as well as your order number (if applicable).
Once you have added your items to your shopping cart and you have clicked the “Checkout” button, you’ll find the field: “Gift card or discount code” wherein you can enter the discount code.
Once you have added your items to your shopping cart and you have clicked the “Checkout” button, you’ll find the field: “Gift card or discount code” wherein you can enter the numerical code of the gift card that was sent to you by email.
If you want to cancel your order - whatever the reason - please contact us as soon as possible by email at info@boutique1861.com or by phone at 514-903-1861. If the order hasn’t already been prepared we can easily cancel your order.
Contact us as soon as possible by email at info@boutique1861.com or by phone at 514-903-1861! If your first order hasn’t already been shipped, we will combine your two orders immediately and reimburse you the applicable shipping fees.
To make a change to your order, please contact us as soon as possible by email at info@boutique1861.com or by phone at 514-903-1861!
There’s nothing simpler! After adding your items to your shopping cart, all you need to do is click the button: “Store Pickup”, which can be found just above the “Checkout” button. You will then have to choose which boutique you would like to pickup from .
Nothing would make us happier than to be a part of a surprise gift!

All you need to do is let us know in the “Special Instructions” section when you make your order, as well as tell us if you would like to add a personalized note to the package.

We will also take care to remove the prices from your items and send you the bill via email rather than including it in the package.

In case of technical difficulties with our website, we recommend trying a different browser. If the problem persists, we apologize and ask that you please contact us . We will try to fix the issue as quickly as possible.
In order to guarantee your financial security, we do not accept transactions over the phone.
Click here for detailed information regarding our shipping fees.
Click here to see our delivery times. As soon as you’ve completed your order, we work to carefully and rapidly prepare your order. You will receive emails updating you on the status of your package throughout its processing and shipping. If you have any questions or concerns, please contact us via email at info@boutique1861.com .
Click here to see the list of countries whereof we ship. .
Orders shipped internationally (outside of the United States) can be subject to additional taxes and customs charges at the time of delivery. It is your responsibility to check if these costs apply!
Both Boutique 1861 locations, as well as La Petite Garçonne offer in-store pickup. For their addresses, click here.

You don’t pay any shipping fees;

Your order will be available within 24hrs-72hrs;

You will be gifted a beautiful reusable bag;

You will discover the wonderful universe of our boutiques, as well as in-store exclusives;

You can try on your new purchase in one of our fitting rooms;

You can benefit from the sound advice of our in-store stylists;

You have the option to exchange or return your item in-store, quickly and easily.

Nothing could be simpler! Once you’ve added your desired item to your shopping cart, all you have to do is select the “Store Pickup” button found just above the “Checkout” button. You will then have the opportunity to select the boutique of your choice..
You can expect a delay of 24hrs-72hrs from your order’s completion and its arrival in-store. We will inform you via email when your order is available for pickup at the boutique you selected!
To avoid any confusion, please contact us via email at info@boutique1861.com or via telephone at 514-903-1861 with the first and last name of the person who will be picking up your order. We ask that that person presents a valid piece of identification to ensure they are the designated emissary and not an imposter!
Your package won’t be lost! If neither you, nor a friend can pick up your order, we can ship it to the address of your choice once you pay the applicable shipping fees. Just contact us via email at info@boutique1861.com.
At 1861, every package is beautifully and delicately gift-wrapped so that opening your package is just as pleasurable as wearing your new item for the first time :)

Please don’t hesitate to share your experience on social networks with #boutique1861, #boudoir1861, and #lpgarconne.

Nothing would make us happier than to be a part of a surprise gift! All you need to do is let us know in the “Special Instructions” section when you make your order, as well as tell us if you would like to add a personalized note to the package. We will also take care to remove the prices from your items and send you the bill via email rather than including it in the package.
The delicious aroma caressing your senses as you open your package is “Fruits du Verger” ambiance room spray from the Québecois company Fruits & Passion!
I have received my package, but unfortunately one of my items don’t suit me.

Click here i to discover the details of our return policy.

You have 30 days after the date of delivery of your package to return your purchase:

- Either by mail at the following address:

Boutique 1861 | 3660 Boulevard Saint Laurent | Montréal, QC CANADA | H2X 2V4

Please note that we do not pay for the shipping fees applicable to your return, unless the item has a defect or there was an error in your order

- Or by dropping off your purchase in person at one of our boutiques

Please note that our boutiques are only drop off locations; the refund process will be done through the online store.

You need a return number if you want to return, exchange, or receive an online credit note (which gets you a bonus $5 to spend online).

All you have to do to get one is fill out the form here and your return number will be emailed to you.

Please note that there may be a delay of a couple hours before you receive your return number. It’s also possible it may have been sent to your Junk Mail folder, so stay alert!

If you have any questions or concerns, please do not hesitate to contact us ! :)

Once you’ve received your return number (via email) you need to write it down on the sticker included in your package. Then stick that sticker on the outside of the box, which will also serve as the return address.

If you cannot find the sticker, all you have to do is write the return number on a piece of paper and slide it into your package for us to find.

Don’t forget to cover up your own address so it doesn’t get returned to you by accident!

A credit note is a great alternative!

Beyond getting an extra $5 added to the total of your credit note for your next purchase, the credit note never expires. You can take all the time in the world to find just the right item! This option is also very useful if you wish to exchange your item for another.

Please note that orders already subject to a return cannot benefit a second time from the $5 bonus offered on a credit note.

The exchange option is only possible for the same item in a different size/colour/print OR an another item with the same price.

If the item you want is still available, we would be happy to reserve it for you.

The shipping of exchange items is only offered in Canada; for exchanges shipped to the United States or internationally, we will contact you so you can pay the shipping costs.

Once we have received your return, the exchange item will be sent to you within four days by mail to the address of your original order. You will receive a confirmation email of the delivery including the tracking number supplied by Canada Post for your package.

If you would like to do your exchange in-store, just bring in the receipt or your return.

Please note you can only exchange for the same item in a different size, colour, or print.

Sale items cannot be reimbursed, but you can exchange them or get a credit note (+$5 bonus).

The credit note never expires, so you can use it whenever the mood strikes you.

*Please note accessories cannot be returned, exchanged, or refunded

You can return your item in one of our boutiques; please note that the boutiques are a drop-off location only and the reimbursement will be processed at the online store.
The shipping fees applicable to the return of your item are your responsibility. If you live in the Montréal region, you can always drop-off your return in one of our boutiques.
We process the reimbursement of your items as soon as they are received and managed by our Returns Department.

We will send you an email informing you of the transaction, which will specify the amount and method of reimbursement.

Please note that depending on your financial institution, the reimbursement may take 1-7 business days before appearing in your bank statement.

Once we have received your return, we will hasten to mail your new item free of charge (only in Canada), reserved for you as part of the exchange.
Click here for the contact information and hours of operation of our boutiques.
Four stores are located in the city to plunge you into the 1861 universe.

The 1861 family is made up of:

- Boutique 1861 (both St Laurent and Ste Catherine locations) offers a journey back in time to a festive, vintage inspired universe dedicated to girls and women, creating an opportunity to dress up for all occasions;

- La Petite Garçonne, urban and elegant, is an ode to the modern woman and accompanies her daily in her creation of her personal style;

- The luminous Boudoir 1861 is a cozy wedding boutique full of chic, vintage, and bohemian treasures so that the bride and her retinue have an exceptional shopping experience.

Click here for the contact information and hours of operation of our boutiques.

The online store has its own inventory, which corresponds only to the items available on our website.

We don’t have access to the boutiques’ inventories.

If you want to know if your dream item is available in-store, we suggest you contact one of our stylists in-store directly who would be pleased to check for you :) )

You can contact one of our boutiques to see if the item is available in their inventory. If it is no longer available in any of our boutiques or online, you can ask to be notified when the item once again becomes available online.
We can reserve 4 items maximum for only a few hours as all our items are in high demand and quantities are going fast! All you need to do is call one of our boutiques and speak to one of our in-store stylists directly.
Typically our Boutique 1861 on St Laurent has a larger selection, but don’t hesitate to contact our boutiques to speak to one of our in-store stylists directly for more information regarding a specific item.
The boutiques regularly add exclusive items to the selection available in-store. Come visit us to see everything that is available to you!
We add new items to our collection in-store every single day! Therefore, you can visit our boutiques as many times as you wish and be surprised with new and wonderful finds every time!
All of our boutiques offer a wonderful selection of clothing and accessories. However, Boutique 1861 on Boulevard St Laurent has the largest selection of items, as well as an exquisite collection of evening gowns and prom dresses.

Please don’t hesitate to contact our lovely stylists in-store for more details regarding the availability of an item.

First of all, congratulations! The Boudoir 1861 is always available to the public at all hours of operation, no appointment necessary. We recommend you visit the Boudoir 1861 at the beginning of the week if you want to enjoy your experience in a quiet and calm atmosphere.
To find the perfect dress for you, we recommend you visit our Boutique 1861 on Boulevard St Laurent, the Boudoir 1861, and La Petite Garçonne, all conveniently located on the same block of Boulevard St Laurent between Prince Arthur Street and Pine Avenue.
Unfortunately we don’t offer alterations of any kind on-location. Rather, we encourage you to consult with a trusted seamstress or tailor with any and all alteration questions.
Both our Boutique 1861 locations as well as La Petite Garçconne offer in-store pickup! Click here for their addresses.

If you live in the Montréal region, in-store pickup is the quickest and easiest way to receive your online order. On top of avoiding any shipping fees and receiving a cute little reusable bag , you also get the benefit of being able to try the item(s) right away in-store, take advantage of our wonderful stylists’ advice, and easily return or exchange the item(s) if need be!

You can expect a delay of 24-72hrs from the moment of your order to its arrival in-store. We will inform you via email once your order is available for pickup in the boutique you selected!

You can easily return or exchange your online purchase(s) in-store, just be sure you receive your return number in advance of coming to visit us in-store. Please note that if you wish to receive a reimbursement, it will made online rather than with the terminal in-store.
For your own security, we do not accept any transactions over the phone.
You can search the name of the item in the search bar situated on the top right corner of the website. Alternatively, you can always ask for our help via the “Chat with us!” application found at the bottom right corner of the website or send us an email at info@boutqiue1861.com .
Are you thrilled with an item recently purchased from our online boutique and would like the chance to win a $50 gift card for our online store?

Publish a photo on Instagram that puts you in the spotlight with the item in question and use the tags #boutique1861, #lpgarconne, or #boudoir1861.

You can also send us your photo directly, here.

Maybe you’ll be next month’s winner! :)

We don’t work with professional models. The lovely ladies you sometimes see on our social networks are, for the most part, part of the 1861 team ;)
Thank you for your interest in our company. It will be a pleasure to learn about your project. Please send the details to medias@boutique1861.com.
We are thrilled to hear you’re interested in 1861. Discover which positions are available here and send your application to emplois@boutique1861.com without delay.
Discover our fairy tale here.
Subscribe here to our electronic newsletter in order to receive exclusive sneak peeks of our items, as well as staying informed about our contests, events, and many other surprises!