Our Return policies

Return or exchange your items without any worries!

  1. Please note that you have 15 days from the date of reception of your order to ask for a return
    and send back your package through mail or drop it off in store.
  2. All items must be returned in their original state: they must not have been worn, washed or altered and  be free of stains, rips, pulls, hair, fur or perfume.
  3. The original tag must still be attached to the item.
  4. Boutique 1861 does not cover return fees. Postal fees will be deducted from the amount reimbursed.
  5. Regular priced items are eligible for a return, a store credit or an exchange. If you chose the store credit option, you will receive a 5$ bonus. Boutique 1861 covers postal fees for exchanges within Canada.
  6. Sale items are only eligible for a store credit (without bonus) or an exchange. Boutique 1861 covers postal fees for exchanges within Canada.
  7. Items marked as ‘final sale’ cannot be returned or exchanged. All accessories (excluding shoes, sunglasses and veils), lingerie (excluding bralettes), swimsuits, gift cards and home decor items are final sale.
  8. Reporting of a defective item must be done within 15 days of receiving your order. Please contact our customer service team at info@boutique1861.com and submit a picture of the problem so we can find the best solution to your situation.


Most Frequent questions about our return policies

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h